Follow the steps below to resolve the issue.
Step 1: Check the network connection
Check your Brother machine is available for network print.
If you cannot print, refer the FAQ listed below:
If you cannot print, refer the FAQ listed below:
Mac users running the recently released macOS 10.13.4 update may see a new alert message when they log in and launch apps this morning, as Apple begins keeping its WWDC promise to push developers. Note: For additional information on profiles that have been disabled for NetServer use, refer to Rochester i Global Support Center Knowledgebase documents, N1011278 User Profiles Disabled for Use with IBM i NetServer and N1018914 NetServer Disabled User ID List Clarified. Additional Note.
(For wired networks)
(For wireless networks)
Step 2: Check the network scan settings
Open the Device Selector and configure scanner settings. Unblock mac app store. Mac app store products.
> Click here to see how to launch and use the Device Selector to configure the scanner settings.
Step 3: Check the scanning feature works
- Open the ControlCenter.
To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
The ControlCenter will open and an icon will be placed in the dock. - Click Image or OCR or E-mail or File. Check the scanning feature works.
- If you are able to scan from your Brother machine, then the issue is resolved.
- If you are still unable to scan, uninstall the scanner driver and try to re-install.
> Click here to see how to uninstall the drivers.
> Go to Downloads section of this website and download Scanner Driver (TWAIN).
The installation instructions are available on the download page.
Step 4: Check the firewall settings
![Remove Netserver App Mac Remove Netserver App Mac](/uploads/1/3/3/8/133894858/518590779.jpg)
(For scan using the control panel or SCAN key on your Brother machine.)
The network scanning feature does not work when using the control panel or SCAN key on your Brother machine. This has occurred when using a software firewall. Please configure your software firewall to permit the application below.
Remove Netserver App Mac Os
Application Name:
Macintosh HD/ Library/ Printers/ Brother/ Utilities/ Server/ NETserver.app
Step 5: Make sure your router allows communication on the network via Bonjour.
![Remove Netserver App Mac Remove Netserver App Mac](/uploads/1/3/3/8/133894858/705068646.png)
Does the router support Bonjour communication?
Remove Netserver App Mac Ios
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.